Ingrem M. Washington
St. Louis,USA
Summary
Dedicated service-oriented professional with extensive experience in cultivating strong business and customer relationships. Demonstrates diligence in task completion and adheres rigorously to established processes, ensuring efficient operations. Proven physical stamina supports the ability to excel in dynamic environments. Career aspirations include leveraging relationship-building skills to enhance customer satisfaction and drive business growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
City Letter Carrier
United States Postal Service (USPS)
St. Louis, MO
07.2021 - Current
- Maintained records of items delivered or collected for delivery.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Researched road conditions for assigned route to identify road construction and potential delays.
- Handled undeliverable mail in accordance with established procedures.
- Maintained professional and effective public relations with customers and community members.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
Administrative Assistant
DaVita Dialysis
St. Louis, MO
08.2019 - 06.2021
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Senior Surgery Scheduler
Mercy St Louis/Anderson Hospital
St. Louis, MO
06.2018 - 08.2019
- Adhered to HIPAA guidelines when handling confidential information.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Routed laboratory or diagnostic results to appropriate staff.
- Participated in quality assurance activities within the department as directed by management.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Scheduled follow-up appointments as designated by physician.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
Senior Patient Access Representative
Saint Louis Children’s Hospital
St. Louis, MO
04.2008 - 06.2018
- Educated patients on their financial responsibility prior to receiving treatment or services provided by the facility.
- Performed quality assurance checks on completed registrations submitted by junior staff members ensuring accuracy of data entry.
- Collaborated with IT personnel regarding upgrades and enhancements associated with software used for patient registration purposes.
- Identified opportunities for improvement in workflows related to patient access activities such as registration process improvements or streamlining of procedures in order to improve customer service satisfaction scores.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
Education
Bachelor of Science (BS) - Healthcare Management
Lindenwood University
Belleville, IL12.2024
High School Dipl - General Studies
East St. Louis Sr High
East St. Louis, IL05.1997
Skills
- Critical Thinking
- Effective Communication
- Interpersonal Skills
- Microsoft Suite
- Customer service
- Data ntry
- Scheduling
- C-Suite Administrative Support
- Client relations
- Provider relations
- Strategic planning
- Analytics
- Document Management
- Medical Services
Certification
Pharmacy Technician Certification
Timeline
City Letter Carrier
United States Postal Service (USPS)
07.2021 - Current
Administrative Assistant
DaVita Dialysis
08.2019 - 06.2021
Senior Surgery Scheduler
Mercy St Louis/Anderson Hospital
06.2018 - 08.2019
Senior Patient Access Representative
Saint Louis Children’s Hospital
04.2008 - 06.2018
Bachelor of Science (BS) - Healthcare Management
Lindenwood University
High School Dipl - General Studies
East St. Louis Sr High
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