Ingrid Dancer
Dallas,US
Summary
Good listening skills combined with a detail-oriented and attentive nature. Problem-solver with experience in customer service. Employee who is self-motivated and has a flexible schedule and availability. Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Statefarm
Richardson, TX
09.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Investment Advisor
State Farm CityLine Bldg 2
Richardson
10.2021 - 01.2022
- Assisted agent with opening new brokerage account for client while navigating through multiple platforms on multiple screens
- Updated clients accounts for missing information or documents
- Assisted agents with daily trade transactions.
Caregiver
Self-employed
Dallas
10.2017 - 10.2021
- Made appointments for clients and accompanied them to them
- Supported daily living activities by assisting with hygiene, [Task], and household chores
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
Benefits Advisor
Towers Watson
Richardson
07.2015 - 09.2017
- Enrollment of Medicare members
- Selected the best health plan that meets the health and financial needs for the member
- Retrieve information on flexible spending account, health reimbursement as well as dental and vision plans.
Caregiver
Self-employed
Dallas
03.2010 - 05.2015
- Made appointments for clients and accompanied them to them
- Supported daily living activities by assisting with hygiene, [Task], and household chores.
Service Assistant
Roadhawk Automotive
Dallas
05.2002 - 02.2010
- Greet customer, do vehicle inspection to determine needed repairs
- Update customer on services being rendered.
Education
Some college (No degree) - Automotive Technology
Business & Management Center
Dallas, TXDallas College Brookhaven Campus
Farmers Branch, TXSkills
- Customer service
- Customer needs assessment
- Product knowledge
- Good telephone etiquette
- Computer proficiency
- Product or Service] knowledge
- Multi-tasking ability
Timeline
Customer Service Representative
Statefarm
09.2022 - Current
Investment Advisor
State Farm CityLine Bldg 2
10.2021 - 01.2022
Caregiver
Self-employed
10.2017 - 10.2021
Benefits Advisor
Towers Watson
07.2015 - 09.2017
Caregiver
Self-employed
03.2010 - 05.2015
Service Assistant
Roadhawk Automotive
05.2002 - 02.2010
Some college (No degree) - Automotive Technology
Business & Management Center
Dallas College Brookhaven Campus