Byron Figueroa
Flushing,NY
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Rep
Stevens Ford
11.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
BDC Representative
Hudson Hyundai
09.2024 - 10.2024
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
Ramp Agent
United Airlines
10.2023 - 06.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Education
Certified Cyber Security Analyst - Coding
IBM
New York, NY09.2024
Skills
- Bilingual
- Strong communication skills
- Customer service skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Rep
Stevens Ford
11.2024 - Current
BDC Representative
Hudson Hyundai
09.2024 - 10.2024
Ramp Agent
United Airlines
10.2023 - 06.2024
Certified Cyber Security Analyst - Coding
IBM
Similar Profiles
Ryan Matthew Santos RenaRyan Matthew Santos Rena
Car Porter/Lot Attendant at Stevens Ford & LincolnCar Porter/Lot Attendant at Stevens Ford & Lincoln
John AndrewsJohn Andrews
Automotive Technician at Fairley And Steven FordAutomotive Technician at Fairley And Steven Ford
Ronnie EatonRonnie Eaton
Delivery Driver at Stevens and Stevens business recordsDelivery Driver at Stevens and Stevens business records