Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic

Byron Figueroa

Flushing,NY

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Service Rep

Stevens Ford
11.2024 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

BDC Representative

Hudson Hyundai
09.2024 - 10.2024
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.

Ramp Agent

United Airlines
10.2023 - 06.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.

Education

Certified Cyber Security Analyst - Coding

IBM
New York, NY
09.2024

Skills

  • Bilingual
  • Strong communication skills
  • Customer service skills
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in PowerPoint

Languages

English
Spanish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Rep

Stevens Ford
11.2024 - Current

BDC Representative

Hudson Hyundai
09.2024 - 10.2024

Ramp Agent

United Airlines
10.2023 - 06.2024

Certified Cyber Security Analyst - Coding

IBM

Similar Profiles

CREATE PROFILE
Byron Figueroa