Ingrid Granillo

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.

Palmdale, CA - May 2023 to Jun 2023

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Recommended complementary purchases to customers, increasing revenue.

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.