INGRID GREEN
Milwaukee
Summary
Dynamic and compassionate professional with experience at GENSEE COMMUNITY SERVICES, skilled in conflict de-escalation and meticulous documentation. Proven ability to enhance client safety and operational efficiency through effective crisis intervention and team training. Committed to fostering positive relationships and promoting teamwork in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Behavioral Health Technician
GENSEE COMMUNITY SERVICES
01.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
Lead Shipper
PFERD MANUFACTURING
06.2013 - 07.2022
- Ensured compliance with shipping regulations and requirements through meticulous documentation and adherence to established protocols.
- Maintained up-to-date knowledge of industry trends, technologies, and best practices to ensure the shipping department stayed competitive and efficient.
- Maintained a safe working environment by enforcing safety guidelines, promoting the use of personal protective equipment, and addressing potential hazards promptly.
- Increased operational efficiency by training team members on best practices for handling fragile items, loading trucks, and processing paperwork.
Front Desk Manager
QUALITY INN AND SUITES
03.2005 - 06.2012
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
No Degree - General Studies
Hawkeye Community College
Waterloo, IA06-2015
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
Timeline
Behavioral Health Technician
GENSEE COMMUNITY SERVICES
01.2023 - Current
Lead Shipper
PFERD MANUFACTURING
06.2013 - 07.2022
Front Desk Manager
QUALITY INN AND SUITES
03.2005 - 06.2012
No Degree - General Studies
Hawkeye Community College
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