Ingrid Manerskas
Saint Augustine,FL
Summary
Results-driven Medical Practice Administrator with 15+ years of experience in high-volume healthcare settings. Expertise in practice operations, multi-provider scheduling, patient relations, and workflow optimization. Skilled at managing complex physician schedules, leading staff, and ensuring operational efficiency while delivering exceptional patient care.
Overview
14
14
years of professional experience
Work History
Medical Practice Administrator / Telehealth
Trident Anti-Aging
Fort Lauderdale, FL
07.2020 - Current
- Oversaw daily operations of a telehealth clinic specializing in hormone replacement therapy (HRT), testosterone replacement therapy (TRT), and medical weight loss.
- Streamlined operational workflows to enhance efficiency and improve patient care delivery.
- Assisted in daily practice operations, including scheduling appointments, maintaining patient records, collecting payments, and completing daily financial reconciliations.
- Managed and responded to 40+ monthly patient email requests to ensure timely prescription processing and continuity of HRT, TRT, and medical weight loss treatments.
- Liaised with pharmacies, laboratories, and patients to coordinate prescriptions, lab services, and treatment plans seamlessly.
- Delivered comprehensive guidance to patients regarding medical wellness plans and therapies, ensuring clarity and ongoing support.
- Addressed patient concerns promptly and professionally, demonstrating empathy and strong problem-solving skills.
- Maintained strict patient confidentiality and upheld high standards of professionalism and compliance.
Clinical Medical Assistant
Surgical Center of Broward
Lauderhill, FL
04.2019 - 06.2020
- Assisted physicians in office visits and surgical procedures, ensuring efficient clinical operations and high standards of care.
- Provided quality patient experiences by supporting pre- and post-operative care.
- Conducted 20+ patient assessments and examinations, accurately collecting medical histories and documenting findings.
- Educated patients on medications, procedures, and physician instructions to promote understanding and recovery compliance.
- Coordinated post-operative scheduling to maintain organized workflow and seamless patient flow.
- Performed instrument sterilization and packaging in accordance with safety and infection-control standards.
Medical Practice Administrator
New York Plastic Surgical Group
New York, NY
01.2017 - 04.2019
- Supported administrative and operational functions for the NYC office of a premier cosmetic surgery group with 23+ physicians.
- Ensured continuity of operations and streamlined workflow within a high-volume clinical environment.
- Managed and monitored complex daily schedules for multiple surgeons to optimize efficiency and patient flow.
- Collaborated with physicians, providers, and medical professionals to support seamless practice operations.
- Conducted daily financial reconciliations and prepared reports on outstanding balances.
- Oversaw medical and surgical inventory to maintain appropriate supply levels and prevent workflow disruptions.
- Responded to patient inquiries regarding procedures, billing, and appointments with professionalism and clarity.
Patient Relations Representative
Long Island Plastic Surgical Group
Garden City, NY
06.2012 - 12.2017
- Managed and directed a team of 10+ call center staff, driving excellent customer service, efficient workflows, and consistent communication standards.
- Supported operations for a leading plastic surgery group providing advanced reconstructive and cosmetic procedures.
- Served as the primary point of contact for patients, addressing questions regarding services, procedures, appointments, medications, and insurance eligibility.
- Scheduled aesthetic and cosmetic consultations across six satellite office locations to optimize provider schedules and patient access.
- Verified insurance coverage and secured referrals for reconstructive consultations to ensure smooth patient intake and continuity of care.
Education
Associates of Occupational Studies - Surgical Technology
Mandl School, The College of Allied Health
New York, NYDiploma Degree - Medical Assistant
Mandl School, The College of Allied Health
New York, NYCertified Phlebotomy -
Hollywood Career Institute
Hollywood, FLBLS Certified -
American Heart Association
Skills
- Healthcare Practice Management
- Clinical Office Operations
- Patient Relations & Education
- Policies & Procedures Compliance
- Electronic Medical Records (EMR)
- Account Reconciliation & Financial Management
- Collaboration & Teamwork
- Medical Terminology
Languages
English
Lithuanian
Software
DrChrono EHR, Nextech -MS Office (Word, Excel, Outlook, PowerPoint)
Timeline
Medical Practice Administrator / Telehealth
Trident Anti-Aging
07.2020 - Current
Clinical Medical Assistant
Surgical Center of Broward
04.2019 - 06.2020
Medical Practice Administrator
New York Plastic Surgical Group
01.2017 - 04.2019
Patient Relations Representative
Long Island Plastic Surgical Group
06.2012 - 12.2017
Associates of Occupational Studies - Surgical Technology
Mandl School, The College of Allied Health
Diploma Degree - Medical Assistant
Mandl School, The College of Allied Health
Certified Phlebotomy -
Hollywood Career Institute
BLS Certified -
American Heart Association