Rene' Gregoire
Plainfield,CT
Summary
Dynamic Medical Practice Manager with extensive experience at Day Kimball Healthcare, excelling in staff management and patient service. Proven track record in enhancing patient satisfaction through effective problem-solving and communication. Skilled in electronic health records and onboarding, fostering a collaborative environment that drives operational efficiency and team performance.
Overview
11
11
years of professional experience
Work History
Medical Practice Manager
Day Kimball Healthcare
09.2019 - Current
- Oversee daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Conduct regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Handles job duties for staff members which were unavailable or out of office.
- Implementing onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Order all office supplies and keep a check on inventory levels.
- Address and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Implement quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Supervise team of 11 office personnel.
Server
Eli's Steak House
04.2017 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Patient Service Representative
Day Kimball Healthcare
09.2014 - 09.2019
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Electronic Medical Record to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
Education
High School Diploma -
Putnam High School
Putnam, CT06.1994
Skills
- Healthcare practice management
- Electronic health records
- HIPAA compliance knowledge
- Administrative processes
- Staff management
- Employee issue resolution
- New hire training
- Patient service
- Supplies ordering
- Hiring medical personnel
- Employee performance
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Adaptability and flexibility
Timeline
Medical Practice Manager
Day Kimball Healthcare
09.2019 - Current
Server
Eli's Steak House
04.2017 - 09.2019
Patient Service Representative
Day Kimball Healthcare
09.2014 - 09.2019
High School Diploma -
Putnam High School
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