Ingrid Marrero
Orlando, FL,FL
Summary
Dynamic Flight Attendant with Spirit Airlines, recognized for delivering exceptional customer service and ensuring passenger safety. Proficient in emergency procedures and conflict resolution, I excel in high-pressure environments, enhancing passenger satisfaction through personalized assistance and strong attention to detail. Committed to maintaining a safe and welcoming cabin atmosphere.
Overview
22
22
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Orlando, FL
05.2004 - 05.2026
- Delivered exceptional customer service to enhance passenger experience during flights.
- Assisted in safety demonstrations and ensured compliance with all safety regulations.
- Managed onboard inventory, ensuring availability of refreshments and emergency supplies.
- Responded to passenger inquiries and resolved issues to maintain a positive flight environment.
- Collaborated with crew members to ensure smooth operations and timely departures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Offered personalized assistance to children, elderly and passengers with special needs.
Education
Associate of Arts - General Studies
University of Maryland, College Park
College Park, MD05-1998
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Safety procedures
- Emergency procedures
- Leadership qualities
- Passenger assistance
- FAA regulations
- Company policy adherence
- Conflict resolution
- Multilingual skills
- Calm under pressure
Accomplishments
US Army Veteran Served 4 years Active 4 years US Army Reserve
Languages
Spanish
Native or Bilingual
Timeline
Flight Attendant
Spirit Airlines Inc.
05.2004 - 05.2026
Associate of Arts - General Studies
University of Maryland, College Park