Ingrid Noguera

Oversaw customer identification verification processes. Cultivated 2 years of bartending expertise in high-volume settings. Crafted and served signature cocktails with precision. Implemented safety protocols to ensure a secure environment.

Enhanced operational efficiency by developing and maintaining extensive knowledge of beverage recipes and mixology techniques.

Crafted a diverse range of cocktails and beverages, ensuring exceptional quality and taste.

Maintained cleanliness and organization of bar area, adhering to health and safety standards.

Collaborated with kitchen staff to coordinate timely service during peak hours.

• Crafted and served diverse cocktails, ensuring high-quality beverage presentation and customer satisfaction.
• Implemented streamlined bar workflows, reducing service time during peak hours while maintaining quality standards.
• Managed bar inventory, optimizing stock levels and minimizing waste through efficient ordering processes.
• Developed training materials for new bartenders, enhancing onboarding experience and service consistency.
• Served high customer volumes during special events, nights, and weekends.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Have bartended for high volume events including Ultra Music Festival, and South Beach food and Wine Festival

• Managed collection processes to ensure timely recovery of outstanding accounts.
• Analyzed customer accounts to identify trends and improve collection strategies.
• Developed and maintained strong relationships with clients to facilitate payment arrangements.
• Trained new team members on collection protocols and best practices.
• Resolved complex account issues through negotiation and effective communication skills.
• Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
• Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
• Evaluated, researched and resolved discrepancies.
• Maintained high volume of calls and met demands of a busy and productive group.

Facilitated proposal and order processing to improve client satisfaction and streamline operational workflows.

Streamlined purchase order processes for incoming and outgoing shipments.

Oversaw client account management to streamline invoicing and collection processes.

Managed vendor accounts for branch operations and ensured timely payment processing.

· Researched jobs using outside database and processed potential leads.

· Processed monthly report on branch progress to headquarters.

· Managed all compliant legal documents on every employee in the branch.

· Assisted headquarters in providing in house human resource to all branch employees.

· Coordinated travel agendas, expense reports, hotel bookings, and meetings for regional branch to support operational efficiency.