Dynamic Waitress Supervisor at Pho So 1 Restaurant with strong leadership and organizational skills. Enhanced customer satisfaction through efficient task delegation and exceptional service quality, boosting retention rates. Expert in inventory controls and compliance with health regulations, fostering a collaborative team environment to achieve operational excellence.
Hi, I’m
Ingrid Pantoja
EL PASO,TX
Summary
Overview
2
years of professional experience
Work History
Pho So 1 Restaurant
Waitress Supervisor
07.2023 - 02.2025
Job overview
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
Education
Southern New Hampshire UniversityHooksett, NH
Master Of Psychology from Criminal Justice
University Overview
Clint High School El Paso, TX
High School Diploma
06.2023
University Overview
Skills
- Task delegation
- Order accuracy
- Sales promotion
- Strong leadership
- Inventory controls
- Opening and closing procedures
- Payment acceptance
- Work area inspection
- Fast learner
- Great emergency sense
- Organizational skills
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Waitress Supervisor
Pho So 1 Restaurant
07.2023 - 02.2025
Southern New Hampshire University
Master Of Psychology from Criminal Justice
Clint High School
High School Diploma
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