Ingrid Smilie

• Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
• Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
• Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
• Greeted guests and escorted to correct treatment rooms.
• Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
• Managed locker room inventory and supplies, replenishing as needed.
• Handled customer complaints in a professional and courteous manner.
• Greeted customers and offered them assistance.
• Responded to guest requests for assistance, toiletries, and personal care items.
• Conducted locker room tours and provided information and directions.
• Managed check-in and check-out process of items.
• Assisted customers with finding items and storing belongings.
• Promptly responded to all requests for assistance.
• Recorded and managed locker assignments and keys.
• Offered assistance to customers by rehanging unwanted clothing and finding requested sizes.

• Handled customer inquiries and suggestions courteously.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

-Esthetician in a busy day spa with emphasis on exceptional customer service.

- Facial services included customer intake, skin analysis, education, and facial customizations to provide clients with a luxurious experience and help them achieve their skincare goals. (Facials included peels, microdermabrasion, facial/head neck massage and extractions. Known for thorough extractions.)

-Also responsible for some scheduling, general spa upkeep, inventory and product ordering.