Ingrid Woessner
The Edison
Kissimee,FL
19
years of professional experience
A dependable, enthusiastic, and driven natural leader with an independent approach to handling multiple responsibilities in a high-traffic environment with a calm, poised, and professional manner. Adaptable and organized with superb interpersonal and team-building skills, a stellar work ethic, up-beat nature, and a commitment to excellence. Forward-thinking with a diplomatic communication style, focused on empathetic problem solving, maximizing customer satisfaction, and exceeding targeted sales goals. 13+ years of service industry experience, resulting in a robust background encompassing product upselling, promotional salesmanship, creative thinking, conflict resolution, creating positive customer experiences and relationships, meticulous cleanliness, hard work, productivity and efficiency, and the ability to apply those skills to everyday life.
Work History
Head Bartender
5 Years 6 Months- Interviewed and trained all new members of the team, mentoring on bar/drink preparation, product promotion, routine bar procedures, productivity strategies, suggestive upselling, safe service, and sanitation protocols.
- Created easily-accessible, comprehensive, yet clear and easy-to-follow documents and instructions for all staff on the bar team, including, but not limited to: training material, opening and closing procedure checklists, and detailed recipe books, ensuring a cohesive and knowledgeable team.
- Spearheaded staff meetings to motivate team members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Generated constant repeat business with highly satisfied customers and distributors through positive, professional relationships, and responded to customer concerns with friendly and knowledgeable service.
- Developed and marketed specialty drinks/drink menus to work with seasonal changes, sustaining customer interest and solid bar revenue, and applied social media marketing strategies to increase patronage and profits.
- Kept detailed and organized daily and weekly inventories to ensure stock within optimal levels and meet expected customer demands, and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Maintained secure cash drawers, prepared cashier report at close of business, and promptly resolved any discrepancies in daily totals.
- Oversaw, worked, and supported multiple bars during special events, creating appealing cocktail menus and leading the team in providing coordinated service for weddings, business meetings, and social gatherings.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Senior Bartender
2 Years 3 Months- Created and maintained positive relationships with restaurant patrons and vendors, increasing repeat visits and bar revenue.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs quickly and efficiently.
- Trained and mentored bartenders and barbacks on all aspects of job, including maintaining customer relationships, suggestive up-selling techniques, and productivity strategies to work efficiently and successfully in a high-volume setting.
- Upsold daily specials, menu items, and beverage promotions, driving up revenues, maximizing profits, and exceeding daily sales goals.
- Kept organized and accurate inventories of bar products and supplies.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Bartender
6 Years 10 Months- Handled many high-profile and VIP guests with ease and professionalism, creating positive guest relationships and memorable experiences.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Orchestrated positive customer experiences at all stages by overseeing every area of bar operations.
- Handled customer complaints professionally, resolving issues through tactful acknowledgment and commitment to service.
- Executed synchronized food and drink service simultaneously serving parties of up to 2000 guests with speed and efficiency.
Dance Instructor
12 Years 7 Months- Assisted with coordination and administration of complete dance program.
- Promoted total mind and body wellbeing by creating and maintaining a healthy, safe, and positive learning environment.
- Worked in team-based environment to uphold quality and continuity of service to all clients.
- Provided one-on-one instruction to students by appointment.
- Organized and worked special open houses to gain new clients and sell product.
- Participated in events and productions as both a professional dancer and choreographer.
Education
Associate of Arts - General Studies
High School Diploma
Skills
Empathic Team Leadership
Self-Motivation and Initiative
Sales Expertise
Relationship Building
Performance Improvement
Problem Solving and Issue Resolution
Clear and Effective Communication
Planning and Coordination
Multitasking
Hospitality/Customer Service Mastery
Staff Training
Supply and Inventory Maintenance
Health Code Compliance
Conscious Understanding of Mind and Body Wellbeing
Tap Dancing
Timeline
Head Bartender
The Edison
04.2021 - CurrentRead More
Senior Bartender
Wolfgang Puck Bar & Grill
01.2019 - 04.2021Read More
Bartender
Hard Rock Cafe
05.2013 - 03.2020Read More
Dance Instructor
Global Applause Entertainment
08.2007 - 03.2020Read More
Central Florida Preparatory School
High School Diploma
Read More
Valencia College
Associate of Arts from General Studies
Read More