Ingri Z Ortega Collazo
Kissimmee
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Wal-Mart Supercenter. Expert in leveraging attention to detail and computer skills to analyze trends and optimize inventory. Achieved significant improvements in workplace safety and efficiency, demonstrating flexibility and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Associate
Wal-Mart Supercenter
08.2023 - 02.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Analyzed customer data to identify trends and anticipate customer needs.
Construction Worker
JCQ INVESTMENTS LLC
01.2017 - 04.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted with successful, time-sensitive renovations of various structures.
- Utilized advanced tools and machinery to expedite construction processes, meeting tight deadlines.
- Conducted safety audits to ensure compliance with federal and state regulations, reducing workplace accidents.
- Cleaned and maintained tools, equipment and worksites.
- Mixed and poured concrete for variety of projects.
- Helped with door and window installations.
Housekeeper
Disney Worldwide Services, Inc.
09.2016 - 12.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
Education
High School Diploma -
Lino Padron
Puerto Rico06.1995
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Workplace Safety
- Flexible Schedule
- Product Merchandising
- Customer Assistance
- Product and Service Sales
- Staff Support
- Merchandising and Display
Languages
English y Espanol
Limited Working
Timeline
Associate
Wal-Mart Supercenter
08.2023 - 02.2024
Construction Worker
JCQ INVESTMENTS LLC
01.2017 - 04.2020
Housekeeper
Disney Worldwide Services, Inc.
09.2016 - 12.2019
High School Diploma -
Lino Padron
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