Inna Zhurko
Sacramento
Summary
Detail-oriented professional with over a decade of experience in customer service. Proven ability to manage patient interactions and optimize appointment scheduling, enhancing overall client satisfaction.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Sutter Medical Center Sacramento
Sacramento, CA
11.2003 - 12.2016
- Managed patient check-in processes, ensuring timely and accurate registration.
- Assisted patients with inquiries, providing clear information about services and procedures.
- Coordinated appointment scheduling, optimizing daily operations for efficiency.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Trained new receptionists on systems and protocols to ensure seamless transitions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
Merchandiser
Macys Department Store
Sacramento, CA
08.2000 - 05.2003
- Conducted inventory assessments to ensure stock availability and accuracy.
- Collaborated with sales team to identify trends and adjust product placements.
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
High School Diploma -
Belarus
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Languages
Russian
Full Professional
Timeline
Front Desk Receptionist
Sutter Medical Center Sacramento
11.2003 - 12.2016
Merchandiser
Macys Department Store
08.2000 - 05.2003
High School Diploma -
Belarus