Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

INOCENCIA RODRIGUEZ-CRUZ

Brownsville,TX

Summary

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Overview

29
29
years of professional experience

Work History

CSR Teller

First National Bank
05.2025 - Current
  • Order Debit Cards, Checks
  • Activate Cards
  • Cashing checks, Cash Advance
  • New Accounts

Youth Care Worker

Southwest Key Programs
09.2020 - 03.2025
  • Serve as a Substitute Teacher in the absence of the Teacher in a classroom setting.
  • Maintain a safe, clean and hazard-free facility.
  • Assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Observe, report and document identified behavior patterns
  • Provide basic needs to youth upon arrival to the program
  • Assist with the planning and coordination of special educational events

Youth Care Worker

Comprehensive Health Services
09.2018 - 08.2020
  • Provides direct supervision of children in care and maintain line-of-sight at all times.
  • Provides oversight during recreation, mealtime, relaxing time, and play.
  • Assists during transition and movement of children from one activity to the next and one physical location to another.
  • Interacts with more than 15 children in appropriate manner, including playing games or during recreational time.
  • Ensures that all contract agency policies and procedures are adhered to.
  • Ensures quality care for all children residents and timely response to their needs.
  • Ensures that all children's needs are provided for such as protection of valuables, clothing distribution, laundry services, etc.
  • Provides reports to the manager regarding children's needs, activities, and documentation of time/location.
  • Attends appropriate internal and external meetings.
  • Other duties as assigned by supervisor.

Teller

Wells Fargo Bank
07.2011 - 01.2015
  • Deposits
  • Withdrawals
  • Cashing checks
  • New accounts

Teller/Call Center Customer Representative

Valley Federal Credit Union
01.2007 - 09.2010
  • Provide full support to members
  • Take care of customer inquiries
  • Mail distribution
  • Stop Payments
  • Phone Calls
  • Checks, Visa & Master Card Orders
  • Mail Deposits
  • Bonds, Deposits, Withdrawals, Closings

Adm. Assistant

Brownsville Products
04.2006 - 08.2007
  • Provide full support to Company Manager Trip arrangements Filing, Answer telephone, Support new employees, Travel Arrangements Reports.

Cashier

Valley Regional Hospital
12.2005 - 03.2006
  • Data Entry (as volunteer)
  • Filing

Data Entry Clerk

B&M Bridge
08.2005 - 11.2005
  • Data Entry
  • Filing
  • Meeting Booklets Organization
  • Appointment Arrangements

Teller

Coastal Bank
01.2000 - 01.2003
  • Deposits and Withdrawal transactions Closings Transfers.

Teller

IBC/ Albertson
01.1999 - 01.2000
  • Deposits
  • Withdrawals
  • Closings
  • Foreign Exchange currency

Sales Clerk

Bealls / Sunrise Mall
07.1996 - 08.1999
  • Provide full support to customer.

Education

Associate of Arts - Office And Administrative

University of Texas
Brownsville, TX

Associate Degree - AAS Human & Social Services

Bryant & Stratton College Online
09.2025

Skills

  • Ability to work with all social economic levels
  • Team work ability
  • Ability to maintain accurate, complete and confidential records
  • Computer knowledge - Microsoft Office (Excel, Word, PowerPoint)
  • Office equipment knowledge (Fax, Copier, Personal Computer)
  • Data Entry
  • Bilingual (English /Spanish)
  • Lesson plans, Meetings

Languages

English
Native or Bilingual

Timeline

CSR Teller

First National Bank
05.2025 - Current

Youth Care Worker

Southwest Key Programs
09.2020 - 03.2025

Youth Care Worker

Comprehensive Health Services
09.2018 - 08.2020

Teller

Wells Fargo Bank
07.2011 - 01.2015

Teller/Call Center Customer Representative

Valley Federal Credit Union
01.2007 - 09.2010

Adm. Assistant

Brownsville Products
04.2006 - 08.2007

Cashier

Valley Regional Hospital
12.2005 - 03.2006

Data Entry Clerk

B&M Bridge
08.2005 - 11.2005

Teller

Coastal Bank
01.2000 - 01.2003

Teller

IBC/ Albertson
01.1999 - 01.2000

Sales Clerk

Bealls / Sunrise Mall
07.1996 - 08.1999

Associate Degree - AAS Human & Social Services

Bryant & Stratton College Online

Associate of Arts - Office And Administrative

University of Texas

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