Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ioane Leilua Jr

Anaheim,CA
Ioane  Leilua  Jr

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

28
years of professional experience

Work History

Family Business Strategies

Customer Service Representative
01.2002 - 05.2021

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

ASG Administrative Services

Shipping and Receiving Clerk
02.1993 - 04.2000

Job overview

  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.

Education

Tafuna High School
Pago Pago, AS

Diploma from Business, Math, English And Social Study
06.1993

Manulele Elementary
Nuuuli Am.Samoa

Certificate from Math ,English,.
06.1989

Skills

  • Information Security
  • Appointment Scheduling
  • Call Management
  • Paperwork Processing
  • Team Development
  • Receiving Support
  • Warehousing Functions
  • Order Processing
  • Office Equipment Proficiency
  • Record Preparation
  • Sales Expertise
  • Customer RMA Management
  • Computer Proficiency
  • Complaint Handling
  • Travel Planning
  • Microsoft PowerPoint
  • Promotional Support
  • Account Management

Timeline

Customer Service Representative

Family Business Strategies
01.2002 - 05.2021

Shipping and Receiving Clerk

ASG Administrative Services
02.1993 - 04.2000

Tafuna High School

Diploma from Business, Math, English And Social Study

Manulele Elementary

Certificate from Math ,English,.
Ioane Leilua Jr