Summary
Overview
Work History
Education
Skills
Timeline
Generic

IOVANNA RODRIGUEZ LUIGGI

Altamonte Springs

Summary

Dynamic Sales Associate with proven expertise at Grupolatinoamericano De Seguros, excelling in customer service and relationship building. Adept at utilizing CRM software to enhance client retention and drive sales strategies. Recognized for exceptional problem-solving skills and a commitment to fostering positive client interactions, ensuring satisfaction and loyalty.

Overview

2027
2027
years of professional experience

Work History

Sales Associate

Grupolatinoamericano De Seguros
Tampa, FL
2018 - Current
  • Assisted customers with insurance questions, providing helpful information and support.
  • Processed policy applications accurately, following company guidelines.
  • Collaborated with team members to improve customer service practices and enhance satisfaction.
  • Maintained detailed records of client interactions and transactions using CRM software.
  • Educated clients on different insurance products, enabling informed decision-making.
  • Addressed customer complaints quickly, fostering positive relationships and trust in services.
  • Conducted market research to identify trends and suggest product improvements to management.

Sales Associate

MMM Medicare
Hatillo PR
2006 - 2010

Orientation

Search needs

Affiliate

Customer Services

Sales Associate

Aflac
08.2000 - 03.2006

Orientation

Sales

Closing with HR

Customer Service

Education

High School Diploma -

Luis M Rivera
Utuado,PR

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Verbal/written communication
  • Client service
  • Conflict resolution
  • Sales expertise
  • Complex Problem-solving
  • Sales strategies
  • Adapt to diverse groups
  • Sales training
  • Fraud detection
  • Product demonstrations
  • CRM software proficiency
  • Verbal and written communication
  • Customer engagement
  • Client retention strategies
  • Upselling and cross selling
  • Service oriented
  • B2B sales and customer service
  • Price quote preparation
  • Positive and professional

Timeline

Sales Associate

Aflac
08.2000 - 03.2006

Sales Associate

Grupolatinoamericano De Seguros
2018 - Current

Sales Associate

MMM Medicare
2006 - 2010

High School Diploma -

Luis M Rivera
IOVANNA RODRIGUEZ LUIGGI