Irving Perez
Las Vegas,NV
Summary
Adept at enhancing customer experiences, I leveraged my effective multitasking and clear communication skills at BlackTap, ensuring a warm, efficient dining atmosphere. Excelling in team collaboration and problem-solving, I significantly contributed to maintaining high service standards, demonstrated by training new staff and expertly managing guest satisfaction.
Overview
1
1
year of professional experience
Work History
Hostess
BlackTap
3355 S Las Vegas Blvd, Las Vegas, NV 89109
04.2024 - 09.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Escorted guests to their assigned tables.
- Presented menus and daily specials to guests.
- Coordinated with the waitstaff,kitchen and managers to ensure each guest was satisfied with service.
- Professionally addressed any customer complaints or concerns,escalating it to management when necessary.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and managing waiting list.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Busser
Private Venue
10.2023 - 05.2024
- Efficiently clearing plates,glasses and silverware from tables after meals,wiping down tabletops and resetting with clean linens and silverware.
- Pre-bussing anticipating guests needs by removing dishes between courses and ensuring tables are ready for the next round.
- Collected trash,cleaned spills ,maintain floor cleanliness and attending to general tidiness of the dining area.
- Anticipated server needs proactively refilling water glasses and removing empty plates from tables.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Completed side work duties ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Canyon Springs High School
350 E Alexander Rd, North Las Vegas, NV 8903205-2023
Skills
- Customer service
- Clear communication
- Effective multitasking
- Cleaning and sanitizing
- Decision-making
- Phone etiquette
- Team collaboration
- Safety awareness
- Professional appearance
- Effective problem solving
- Patience and empathy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Limited Working
Timeline
Hostess
BlackTap
04.2024 - 09.2024
Busser
Private Venue
10.2023 - 05.2024
High School Diploma -
Canyon Springs High School