Ira Fletcher
Mars Hill
Summary
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
The Rusty Crab
06.2025 - 09.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Collaborated with servers to streamline guest service during peak hours.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of host station and dining area.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Mars Hill IGA
08.2023 - 09.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Assisted in training new cashiers, fostering a collaborative team environment.
- Managed cash register operations, ensuring compliance with company policies and procedures.
- Handled returns and exchanges, adhering to company guidelines for customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Commercial Cleaner
B&P Cleaners
06.2022 - 05.2024
- Performed daily cleaning tasks in commercial spaces, ensuring high standards of cleanliness and hygiene.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, to maintain facility upkeep.
- Managed waste disposal processes to promote environmental sustainability within work areas.
- Collaborated with team members to complete cleaning schedules efficiently and effectively.
- Adapted quickly to changing priorities and schedules while maintaining consistent service quality.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
Education
Bachelor of Science - Biology
University of Maine
Orono, ME05-2028
High School Diploma -
Central Aroostook High School
Mars Hill, ME06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Conflict resolution
Certification
- Certified phlebotomist Technician
Timeline
Restaurant Hostess
The Rusty Crab
06.2025 - 09.2025
Cashier
Mars Hill IGA
08.2023 - 09.2024
Commercial Cleaner
B&P Cleaners
06.2022 - 05.2024
Bachelor of Science - Biology
University of Maine
High School Diploma -
Central Aroostook High School