Ire Holmes
Newark,New Jersey
Summary
Results-driven Assistant Store Manager with expertise in customer service, inventory management, and staff scheduling. Committed to enhancing team performance and driving sales through effective training and operational excellence.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Planet Fitness Gym
Newark, NJ
08.2023 - Current
- Manage the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervise daily operations to ensure efficient store functionality.
- Oversaw staffing and scheduling to meet operational needs. to align with business demands.
- Train and mentor staff on customer service excellence and procedural compliance.
- Assist in inventory management and stock replenishment processes effectively.
- Resolve member inquiries and concerns promptly to enhance satisfaction.
- Collaborate with management on team performance evaluations and feedback sessions.
- Oversee daily cash handling procedures, reconciling discrepancies as necessary.
- Handle complaints from customers by empathetically listening, recording details and offering solutions.
Sales Associate
Journeys Shoes
Elizabeth, New Jersey
04.2021 - 06.2023
- Welcomed customers into the store and provided exceptional customer service.
- Assisted customers in selecting footwear and accessories tailored to their needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided product knowledge and recommendations to enhance customer shopping experiences.
- Handled customer inquiries and resolved issues to ensure satisfaction during visits.
- Handled customer complaints in a professional manner.
- Processed transactions efficiently using point-of-sale systems for customer purchases.
- Maintained store presentation and organized merchandise for optimal visibility.
- Monitored inventory levels and reported discrepancies to management for timely restocking.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Trained new associates on store policies, procedures, and customer service techniques.
- Worked with fellow sales team members to achieve group targets.
Education
Some College (No Degree) - Public Health Education
Kean University
Union, NJSkills
- Customer service
- Inventory management
- Staff scheduling
- Cash handling
- Sales analysis
- Sales reporting
- Merchandising strategy
Accomplishments
- Employee of the month 2021 and 2025
Timeline
Assistant Store Manager
Planet Fitness Gym
08.2023 - Current
Sales Associate
Journeys Shoes
04.2021 - 06.2023
Some College (No Degree) - Public Health Education
Kean University