Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Irela Lopez

Chandler

Summary

Compassionate and bilingual nursing student with a Bachelor of Science in Community Health and hands-on clinical experience in medical-surgical settings. Skilled in patient assessment, medication administration, therapeutic communication, and holistic care. Proven background in behavioral health and customer service, with strong teamwork, adaptability, and documentation skills. Dedicated to delivering safe, culturally competent, and evidence-based care across diverse populations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Aurora Behavioral Health
04.2023 - 08.2024
  • Implement therapeutic treatment plans for children, adolescents, and adults in inpatient psychiatric care
  • Assist with ADLs, observe for behavioral changes, and use de-escalation techniques during crises
  • Maintain accurate documentation and report patient status to nurses and therapists

Seasonal Sales Associate

Bath and Body Works, Limited Brands
12.2022 - 03.2023
  • Delivered exceptional customer service and consistently exceeded sales goals
  • Handled POS transactions and inventory audits

Customer Service Representative

In-N-Out Burger
08.2020 - 11.2022
  • Assisted over 500 customers daily in a high-paced environment, ensuring satisfaction and efficiency
  • Maintained accuracy with cash handling and promoted a positive team culture

Education

Master in Progress - Nursing

Alverno College
Mesa, AZ
05-2026

Bachelor of Science - Community Health

Arizona State University
Tempe, AZ
05-2024

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • De-escalation strategies
  • Patient Assessment & Documentation
  • Cultural Competence (Bilingual: English/Spanish)
  • Therapeutic Communication

Certification

  • BLS Basic Life Support
  • CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Behavioral Health Technician

Aurora Behavioral Health
04.2023 - 08.2024

Seasonal Sales Associate

Bath and Body Works, Limited Brands
12.2022 - 03.2023

Customer Service Representative

In-N-Out Burger
08.2020 - 11.2022

Master in Progress - Nursing

Alverno College

Bachelor of Science - Community Health

Arizona State University

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Irela Lopez