Irene Areias
Folsom,CA
Summary
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Sutter Health
05.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
PBX Operator / Admissions Facilitator
Sutter Health Memorial Hospital
11.2020 - 05.2022
- Receives and process emergency communication notification. Monitors alarms, receives, and follows appropriate notification instructions. Operates emergency communication equipment. Becomes and remains familiar with Medical Center disaster and emergency procedures. Prepares necessary documentation
- Receives incoming console calls within 3 rings, determines correct routing destination and routes calls. Uses appropriate computer and communication equipment to process calls
- Demonstrates excellent customer service and oral communication skills while performing under emergency and atypical situations
- Maintained patient confidentiality and adhered to all hospital policies and procedures
ER Admitting Representative
Doctors Medical Center
01.2020 - 10.2020
- First point of contact for patients attending busy Emergency Department
- Liaised with patients and their families to obtain registration information
- Accepted and processed co-payments
- Maintained patient confidentiality and adhered to all hospital policies and procedures
Emergency Fire & Medical Dispatcher
City of Stockton Fire Department
01.2019 - 12.2019
- Company Overview: Nationally Recognized as an Emergency Medical and Fire Dispatch Ace Accredited Center
- Processed telephone calls in volatile and often high stress situations
- Monitored and dispatched fire suppression apparatus
- Heavy multi-tasking with phone calls, computer work and multiple radio channels with simultaneous communication
- Required proficient and expeditious typing and rapid prioritizing for incident information, reports, and forms
- Maintained patient confidentiality
- Nationally Recognized as an Emergency Medical and Fire Dispatch Ace Accredited Center
Patient Transfer Specialist
Sutter Central Valley Hospital-Memorial Medical Center
11.2015 - 01.2019
- Expedited patient transfers into and out of the Sutter Health System while maintaining patient confidentiality
- Provided optimal customer service for physicians wishing to access all Sutter Health Facilities and services for patients
- Ensured appropriate utilization of medical resources in a timely manner
- Operated EPIC, Central Logic, Lawson, Kronos, and Microsoft Office Programs
- Used a multidisciplinary approach coordinating physicians, nursing staff, and transportation
- Compiled daily reports distributed Sutter Wide
- Monitored Stanislaus Control Radio Traffic
- Controlled Trauma rotation for ambulance and air craft.
- Assisted incoming Helicopters in landing and rotation
Emergency Fire & Medical Dispatcher
American Medical Response VRECC
02.2006 - 11.2015
- Company Overview: Nationally Recognized as an Emergency Medical and Fire Dispatch Ace Accredited Center
- Processed telephone calls in volatile and often high emotion situations
- Primary Dispatcher for multiple communities with total population over 500,000
- Monitored and dispatched for and during MCI (Mass Casualty Incidents) situations
- Heavy multi-tasking with phone calls, computer work and radio communication
- Required proficient and efficient typing and rapid prioritizing
- Maintained patient confidentiality while working with sensitive patient information
- Nationally Recognized as an Emergency Medical and Fire Dispatch Ace Accredited Center
Education
Associate of Arts - Criminal Justice
Kaplan University
07.2011
High School Diploma - undefined
Los Banos High School
01.1999
Skills
- Multi-tasking
- Professionalism
- Customer service
- Patient relations
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Critical thinking skills
Accomplishments
- Served two overseas tours in the United States Air Force.
- Nationally Certified in Emergency Medical and Fire Dispatch.
- CPR and First Aid Certified.
Timeline
Patient Care Coordinator
Sutter Health
05.2022 - Current
PBX Operator / Admissions Facilitator
Sutter Health Memorial Hospital
11.2020 - 05.2022
ER Admitting Representative
Doctors Medical Center
01.2020 - 10.2020
Emergency Fire & Medical Dispatcher
City of Stockton Fire Department
01.2019 - 12.2019
Patient Transfer Specialist
Sutter Central Valley Hospital-Memorial Medical Center
11.2015 - 01.2019
Emergency Fire & Medical Dispatcher
American Medical Response VRECC
02.2006 - 11.2015
High School Diploma - undefined
Los Banos High School
Associate of Arts - Criminal Justice
Kaplan University
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