Stephanie Rodriguez
Phoenix
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player
with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer
satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion
for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Ottobock.care
Phoenix, AZ
10.2025 - Current
- Provide administrative support at the front desk at assigned locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
- Effectively schedule and/or modify patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate
Provider Service Specialist
SARRC
Phoenix, AZ
09.2024 - 07.2025
- Responsible for verifying and maintaining the qualifications and credentials of healthcare providers.
- Ensure providers meet all necessary regulatory and organizational standards by reviewing licenses, certifications, and other documentation.
- Perform other special projects and duties related to prior authorizations, billing, scheduling & insurance verification as necessary and requested.
- Developed and maintained provider resource materials for efficient access and usage.
- Coordinated provider enrollment processes to ensure timely access to services.
Prior Authorization Specialist
Cigna Corporation
Phoenix, AZ
11.2020 - 08.2024
- Review medication requests from doctors and pharmacists to determine coverage for prior authorization request based in benefit plan, client specifics and clinical criteria.
- Processed prior authorization requests for medical services and procedures.
- Collaborated with team members to improve workflow efficiency and accuracy.
- Educated providers on authorization guidelines and necessary documentation standards.
- Resolved issues related to denied or incomplete authorization requests promptly.
Lead Customer Service Representative
Circle K Corp
Scottsdale, AZ
08.2018 - 03.2020
- Supervised daily operations of customer service team to enhance performance and efficiency.
- Trained new representatives on company policies and procedures to ensure compliance and service quality.
- Resolved escalated customer issues, improving satisfaction and retention rates through effective problem-solving techniques.
- Developed and implemented training materials for ongoing staff development, fostering a culture of continuous improvement.
- Provide prompt and courteous customer service. Training new employees. Shift supervision. Grocery store orders
and manage deliveries. Daily store reports. Cash handling, bank deposits.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05-2002
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Communication and active listening
- Multi-tasking
- Problem-solving
- Interpersonal skills
- Leadership
- Appointment scheduling
- Verbal and written communication
Timeline
Patient Care Coordinator
Ottobock.care
10.2025 - Current
Provider Service Specialist
SARRC
09.2024 - 07.2025
Prior Authorization Specialist
Cigna Corporation
11.2020 - 08.2024
Lead Customer Service Representative
Circle K Corp
08.2018 - 03.2020
High School Diploma -
South Mountain High School