Irene Christensen
Spanaway,WA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to customer and team needs. Versed in quickly and accurately answering questions, offering information, and completing tasks. Delivers dynamic service and fosters positive relationships with customers and coworkers.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Front Desk Agent/Night Auditor
Ramada by Wyndham
Tukwila, Washington
01.2025 - 10.2025
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Managed phone inquiries and provided information about hotel services and amenities.
- Coordinated room assignments based on guest preferences and special requests.
Front Desk Agent/Night Auditor
Courtyard & Residence Inn by Marriott
Newark, California
05.2023 - 06.2024
- Managed phone inquiries and provided information about hotel services and amenities.
- Processed payments efficiently using hotel management software.
- Resolved guest complaints promptly to ensure customer satisfaction.
Front Desk Agent/Night Auditor
Springhill Suites By Marriott
Fremont, California
05.2022 - 06.2024
- Assisted with administrative tasks, including filing and data entry as needed.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Agent/Night Auditor
Residence Inn by Marriott
Los Altos, California
12.2020 - 05.2022
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Inputted guest information into computer system accurately and securely.
Security Screener
Andy Frain
Fremont, California
02.2019 - 12.2020
- Monitored surveillance systems to identify suspicious activities and ensure safety.
- Performed routine inspections of security equipment and reported maintenance needs.
- Reviewed incident reports and documented findings for management analysis.
Security Operations Supervisor
Securitas Security Services USA
San Jose, California
09.2015 - 06.2019
- Supervised daily security operations and ensured compliance with policies.
- Monitored surveillance systems to detect and respond to incidents.
- Trained and mentored staff on security protocols and emergency procedures.
Ramp Agent Supervisor
SkyWest Airlines
San Francisco, California
07.2012 - 09.2015
- Supervised ramp operations to ensure timely aircraft turnarounds.
- Coordinated team schedules and assignments for efficient workflow.
- Trained staff on safety protocols and operational procedures.
Education
Robertson High School
Fremont, CASkills
- Guest relations
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
Timeline
Front Desk Agent/Night Auditor
Ramada by Wyndham
01.2025 - 10.2025
Front Desk Agent/Night Auditor
Courtyard & Residence Inn by Marriott
05.2023 - 06.2024
Front Desk Agent/Night Auditor
Springhill Suites By Marriott
05.2022 - 06.2024
Front Desk Agent/Night Auditor
Residence Inn by Marriott
12.2020 - 05.2022
Security Screener
Andy Frain
02.2019 - 12.2020
Security Operations Supervisor
Securitas Security Services USA
09.2015 - 06.2019
Ramp Agent Supervisor
SkyWest Airlines
07.2012 - 09.2015
Robertson High School