Summary
Overview
Work History
Education
Skills
Timeline
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Irene Correa

McDonough,GA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. A proactive and hardworking individual focused on continuous operational improvement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1825
1825
years of professional experience

Work History

Account Specialist

Credit Acceptance Remote
05.2021 - 07.2023
  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status.

Repossession Specialist/Collections Agent

Resolvion
Atlanta, GA
05.2015 - 04.2021
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs
  • Reinforced established quality control standards and followed procedures for optimal customer interactions
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Prepared and maintained repossession paperwork, including legal notices and court documents.
  • Ensured proper storage of repossessed vehicles in the secured lot.
  • Verified accuracy of all records related to repossessions and lien releases.
  • Performed skip-tracing activities to locate missing or delinquent debtors.

Account Manager/Collections

Just Right Auto Center
Duluth, GA
01.200 - 05.2015
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Facilitated client satisfaction and renewed customer relations to drive growth
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Negotiated contracts with clients to maximize profitability.
  • Developed strategies to increase revenue from existing accounts.

Education

Bachelors Degree - Criminal Justice

Southern New Hampshire University
05.2023

Associate of Science - Criminal Justice

Strayer University
01.2015

Skills

  • Human resources
  • Customer Relations
  • Financial administration
  • Staff Management
  • Credit and collections
  • Workflow planning
  • Account Investigations
  • Billing Issue Resolution
  • Document Management

Timeline

Account Specialist

Credit Acceptance Remote
05.2021 - 07.2023

Repossession Specialist/Collections Agent

Resolvion
05.2015 - 04.2021

Bachelors Degree - Criminal Justice

Southern New Hampshire University

Associate of Science - Criminal Justice

Strayer University

Account Manager/Collections

Just Right Auto Center
01.200 - 05.2015

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Irene Correa