Irene Cortez
Indio,CA
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
17
17
years of professional experience
Work History
Front Office Assistant/Dental Administrative Assistant
Synergy Endodontics
Palm Desert, CA
08.2017 - Current
- Assisted clinical staff by carrying out diverse front office responsibilities.
- Greet and check-in patients
- Verified accuracy of patient data
- Collect appropriate fees
- Managed and resolved patient account inquiries over the phone.
- Provide information about available services provided by clinic
- Conducted pre-operative and post-operative follow-up calls to ensure proper patient care.
- Managed and coordinated office supply inventory
- Completed assigned responsibilities beyond main role
Patient Care Coordinator
Western Dental Center
Indio, CA
07.2007 - 08.2017
- Provided patient consultations and effectively communicated information regarding recommended treatments.
- Addressed clients' inquiries regarding service costs, insurance policies, and available payment methods.
- Managed payroll, collections, and sales as Assistant Manager.
- Achieved company metrics through effective payroll management, meeting monthly goals, and delivering exceptional patient care
- Handled analytical and financial data for budgets, financial plans, and reports.
Education
Some College (No Degree) - Business Administration
College of The Desert
Palm Desert, CASkills
- File Maintenance
- Appointment Setting
- Business Correspondence
- Word Processing
- Scheduling and calendar management
- Billing and Invoicing
- Insurance Verification
- Billing and coding
- Cash Handling
Timeline
Front Office Assistant/Dental Administrative Assistant
Synergy Endodontics
08.2017 - Current
Patient Care Coordinator
Western Dental Center
07.2007 - 08.2017
Some College (No Degree) - Business Administration
College of The Desert
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