Irene Mack
Las Vegas,NV
Summary
Adept at navigating high-pressure environments, I leveraged my strong work ethic and problem-solving skills at McCarran International Airport to enhance operational efficiency and passenger satisfaction. My experience as a Flight Attendant and Terminal Operations Shift Supervisor showcases my commitment to safety, exceptional customer service, and team leadership.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Omni Air International
11.2023 - 12.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Terminal Operations Shift Supervisor
McCarran International Airport
05.2013 - 08.2018
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Optimized shift productivity by effectively managing personnel and delegating tasks.
- Maintained consistent communication with team members, ensuring smooth shift transitions and information sharing.
- Conducted regular employee evaluations, providing constructive feedback for professional growth and development.
Passenger Service Agent
McCarran International Airport
05.2012 - 05.2013
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
Diploma - General Studies
Arroyo Grande High School
Arroyo Grande, CASkills
- Customer service
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Hospitality service expertise
- Verbal and written communication
- Problem-solving
Timeline
Flight Attendant
Omni Air International
11.2023 - 12.2024
Terminal Operations Shift Supervisor
McCarran International Airport
05.2013 - 08.2018
Passenger Service Agent
McCarran International Airport
05.2012 - 05.2013
Diploma - General Studies
Arroyo Grande High School
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