IRENE MORALES
Anaheim,CA
Summary
Dedicated healthcare professional seeking a challenging position that leverages extensive skills and expertise while fostering opportunities for growth within a reputable organization. Committed to utilizing a strong background in patient care and support to make a meaningful impact on individuals in need. Eager to contribute to a dynamic team focused on delivering exceptional healthcare services and improving patient outcomes. Passionate about continuous learning and professional development in the ever-evolving healthcare landscape.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Billing Specialist
Arthritis & Orthopedic Medical Clinic
La Palma, CA
07.2024 - 04.2026
- Executed thorough processing and review of patient billing statements to ensure accuracy and compliance.
- Collaborated with healthcare providers to resolve billing discrepancies and ensure timely payments.
- Managed accounts receivable, tracking outstanding balances and following up on overdue accounts.
- Implemented improvements in billing procedures, enhancing efficiency and reducing processing time.
- Processed and submitted medical claims to insurance providers, ensuring adherence to regulatory guidelines.
- Resolved discrepancies in billing statements through thorough investigation and effective communication with healthcare providers.
Call Center Representative
Medlab 2020
11.2023 - 04.2025
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
- Assisted patients finding their results for their covid test, as well as school districts for their students, check with lab techs if there was a problem with a covid samples.
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
Medical Receptionist
Lestonnac Free Clinic
Orange, CA
06.2019 - 09.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between medical staff and patients, ensuring clarity in information exchange.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
Admitting Representative
Aguiluz Urgent Care
09.2016 - 06.2019
- Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
- Maintained accurate electronic health records, ensuring timely updates and thorough documentation of patient interactions.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma - Billing and Coding
Downey Adult School
DowneyMedical Front Office/Administrative
Norwalk/La Mirada Adult School
Certificate of Completion - undefined
Hope Builders
Santa AnaCertificate of Completion - undefined
UEI
AnaheimDiploma - undefined
La Vista High School
Skills
- Customer Service
- Bilingual-English/Spanish
- EHR and EMR Systems
- Multi-Lines/Call Center
- Patient Billing, Collections & Insurance Verifications
- Data Entry
- Medical Records
- Insurance verification
Certification
Basic Life Support Training (BLS) - 2024
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Billing Specialist
Arthritis & Orthopedic Medical Clinic
07.2024 - 04.2026
Call Center Representative
Medlab 2020
11.2023 - 04.2025
Medical Receptionist
Lestonnac Free Clinic
06.2019 - 09.2022
Admitting Representative
Aguiluz Urgent Care
09.2016 - 06.2019
Medical Front Office/Administrative
Norwalk/La Mirada Adult School
Certificate of Completion - undefined
Hope Builders
Certificate of Completion - undefined
UEI
Diploma - undefined
La Vista High School
High School Diploma - Billing and Coding
Downey Adult School