Irene Perez
Harlingen,TX
Summary
Driven professional with a track record of enhancing customer satisfaction at Maximus through expert complaint handling and proficient use of CRM software. Demonstrated exceptional customer service and active listening skills, leading to significant repeat business. Skilled in problem-solving and maintaining a professional telephone demeanor, consistently prioritizing customer needs efficiently.
Overview
7
7
years of professional experience
Work History
CSR
Maximus
San Antonio
09.2021 - 08.2023
Customer service in bound calls for Health and Human Services Commission
- Answered constant flow of customer calls with minimal wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
Key Holder Shift Supervisor
Dollar General Store
San Antonio, TX
01.2017 - 01.2021
Education
H S Diploma - Academics
San Benito High School
San Benito, TX05.1996
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Problem-solving abilities
- Professional telephone demeanor
- Customer Service
- Active Listening
- Critical Thinking
Languages
English /Spanish
Full Professional
Timeline
CSR
Maximus
09.2021 - 08.2023
Key Holder Shift Supervisor
Dollar General Store
01.2017 - 01.2021
H S Diploma - Academics
San Benito High School