IRENE SATER
Riverside,CA
Summary
Bilingual Front Office/Administrative worker with 18+ years experience dedicated to helping patients remain in a comfortable environment and helping them with their dental needs.
Overview
24
24
years of professional experience
Work History
Office Manager
Woodcrest Dental Studio
06.2016 - Current
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email , Insurance billing and posting,and verification,collected copays,handle workers comp cases. Increased production for employers.
Office Manager
Santiago A, Rojo Family Dentistry
05.2013 - 01.2016
- Management of both front and back office
- Billing PPO/Medical & Insurance Verification
- Management of payroll/hours & patient schedules and production
- Keep up on recalls and records of payment plans for private patients
- Treatment coordinator
- Ensured Back Office was updated with logs for OSHA, CPR, and sterilization.
Office Administrator
Cali Construction
11.2011 - 01.2013
- Answer phones and take messages
- Arrange estimates and schedule appointments
- Communicate and email customers to answer questions, disburse/explain information
- Monitor employee work schedules, salaries, and payroll.
Front Office Manager
Tropic Dental Office
02.2006 - 10.2011
- Greeted patients, ascertain purpose of visit and direct them to appropriate staff
- Collected co-pay and deductibles
- Scheduled follow-up appointments
- Set up/maintained production goal for the day/week/month
- Ordered supplies for front and back office
- Maintained and updated records for OSHA, PPE, & other 'logged' items
- In-charge of marketing/representing office in open air events.
Back Office Manager
Dentistry 4 Kids
01.2000 - 06.2005
- Kept logs of all outgoing lab cases
- Six-Handed Dentistry for both N20, Oral Sedation, and IV Sedation patients
- X-Rays
- Coronal Polishing, take and pour of impressions
- Order supplies for back office
- Documentation of procedures in Dental Charts
- Oral sedation and monitored behavior of children before procedures.
Education
Skills
- Excellent verbal skills in both English and Spanish
- Highly energetic and motivated team player
- Executes professional standard in customer service/organization
- Typing speed at 40 WPM
- Knowledge in back office skills
- Committed to providing outstanding customer service
- Proficient in use of Easy Dental, Dentrix, and Practice Web
- Schedule/confirm patient diagnostic appointments, surgeries, and consultations
- Answer telephone and direct calls to appropriate staff
- Check eligibility and Maximum on insurance plans, completion of insurance and other claim forms
- Compile/record dental charts and input information into computer
References
- Michelle Banks (909)224-0869
- Geneva Garcia (951)403-8055
Timeline
Office Manager
Woodcrest Dental Studio
06.2016 - Current
Office Manager
Santiago A, Rojo Family Dentistry
05.2013 - 01.2016
Office Administrator
Cali Construction
11.2011 - 01.2013
Front Office Manager
Tropic Dental Office
02.2006 - 10.2011
Back Office Manager
Dentistry 4 Kids
01.2000 - 06.2005