Summary
Overview
Work History
Education
Skills
References
Timeline
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Iren Rose Jaguines

Fredericksburg,VA

Summary

Highly-motivated employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Restaurant Hostess

Hotel Genevieve
Louisville, KY
12.2023 - 05.2024
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

On-Call Banquet Server

UofL Alumni Club
Louisville, KY
03.2024 - 05.2024
  • Provide friendly, courteous service to customers throughout the duration of their meal.
  • Maintain cleanliness of banquet hall by clearing dirty dishes from tables in a timely manner.
  • Assist with setup and breakdown of events as needed.
  • Respond promptly to customer inquiries or requests for assistance while providing excellent customer service at all times.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.

Guest Services Agent

Hilton Nashville Airport hotel
Nashville, TN
01.2023 - 11.2023
  • Greeted guests with a friendly and welcoming attitude.
  • Provided information regarding room availability and rates to potential customers.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Part Time Prep/Line Cook

Han’s Deli
Nashville, TN
05.2023 - 09.2023
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Assisted in prep work such as washing vegetables.
  • Kept stations stocked and ready for use to maximize productivity.

Office Staff

Malaybalay City Tourism
Malaybalay City, Philippines
02.2022 - 04.2022
  • Familiarize local businesses around Malaybalay City
  • Researches information that is relevant to the Marketing Plan
  • Conduct Survey and Gather Data for the Business
  • Produce a Marketing Plan to help local businesses in Malaybalay City to market globally.

Restaurant Food Runner

Chef Edwards Restaurant
Malaybalay City, Philippines
12.2017 - 12.2017
  • Assisted servers in setting up tables for guests.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.

Education

Bachelor of Science in Hospitality Management -

Bukidnon State University
06.2022

Skills

  • Customer Service
  • Teamwork & Collaboration
  • Computer Literate
  • Punctual & Honest
  • Multitasking
  • Flexible and Adaptable

References

Jacob Breitenstein 

Rosettes Manager 

Hotel Genevieve

+1 (502) 435-3442

Jacinta Marie Ploteña

Exec. Pastry Chef/Sous Chef
The Fairlane Hotel
+1 (615) 663-3587

Timeline

On-Call Banquet Server

UofL Alumni Club
03.2024 - 05.2024

Restaurant Hostess

Hotel Genevieve
12.2023 - 05.2024

Part Time Prep/Line Cook

Han’s Deli
05.2023 - 09.2023

Guest Services Agent

Hilton Nashville Airport hotel
01.2023 - 11.2023

Office Staff

Malaybalay City Tourism
02.2022 - 04.2022

Restaurant Food Runner

Chef Edwards Restaurant
12.2017 - 12.2017

Bachelor of Science in Hospitality Management -

Bukidnon State University

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Iren Rose Jaguines