IRFAN HOQUE
Queens
Summary
Motivated and committed student seeking a role to showcase strong communication and interpersonal skills, along with dedication to ensuring customer satisfaction. Interested in opportunities for professional growth and development while continuing education.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Wfs
Jamaica
09.2024 - Current
- Assisted passengers with check-in procedures including verifying identification documents and issuing boarding passes.
- Provided excellent customer service to passengers by responding to inquiries and resolving complaints in a timely manner.
- Demonstrated strong communication skills while interacting with customers, colleagues, and management personnel.
Crew Member
Popeyes
Astoria
07.2023 - 03.2025
- Cross-trained in multiple positions within the store, as needed.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Followed health department regulations for handling food products properly.
Private Tutor
Freelance
Dhaka
01.2022 - 04.2023
- Created and maintained a positive learning environment for students to foster their academic success.
- Mentored and supported students to build their confidence and study skills.
Education
Bachelor of Science (B.S.) - Computer Systems
New York City College of Technology
Brooklyn06-2028
High School Diploma -
Newtown High School
Elmhurst06-2024
Skills
- Customer service management
- Performance improvements
- Airline policies
- Confidence building
- Time management
- Multitasking and organization
Languages
- Bengali, Native
- English, Fluent
- Hindi, Fluent
Affiliations
- SPSC Cricket Team
- Newtown High School Cricket Team
- Newtown High School Hiking Club
- Newtown High School Cultural Club
Timeline
Passenger Service Agent
Wfs
09.2024 - Current
Crew Member
Popeyes
07.2023 - 03.2025
Private Tutor
Freelance
01.2022 - 04.2023
Bachelor of Science (B.S.) - Computer Systems
New York City College of Technology
High School Diploma -
Newtown High School
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