IRIEL B. GARRISON
New Orleans,LA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Ochsner Medical Center
New Orleans, Louisiana
06.2024 - 03.2025
- Verified patient information to ensure accuracy and completeness.
- Scheduled appointments and managed patient flow efficiently.
- Facilitated insurance verification for various health plans.
- Assisted patients with registration forms and necessary documentation.
- Provided exceptional customer service in high-pressure environments.
- Collaborated with healthcare providers to address patient inquiries promptly.
- Maintained confidentiality of patient records according to regulations.
- Trained new staff on patient access procedures and systems.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
Data Entry Clerk
Westaff Temp Agency
New Orleans, LA
09.2018 - 01.2023
- Maintained organized files and ensured proper documentation procedures were followed.
- Processed incoming data requests promptly and efficiently for team use.
- Collaborated with team members to streamline data entry processes and workflows.
- Utilized software tools to manage data records and perform quality checks.
- Assisted in training new employees on data entry protocols and systems usage.
- Communicated regularly with supervisors regarding project status and updates.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Entered data accurately into company databases and spreadsheets.
- Reviewed documents for completeness and verified information against source materials.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Provided support to management staff in regards to data entry processes.
Assistant Sales Manager
Acceptance NOW
Gretna, LA
11.2016 - 07.2018
- Assisted in developing sales strategies to enhance customer engagement.
- Coordinated team meetings to streamline communication and share best practices.
- Managed inventory levels and ensured accurate product availability for customers.
- Trained new sales staff on company policies and effective selling techniques.
- Analyzed market trends to identify opportunities for increasing sales performance.
- Implemented promotional campaigns to attract new customers and boost revenue.
- Collaborated with management to create a positive work environment for team members.
- Maintained customer relationships through effective communication and support efforts.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Opened and closed store, set up registers and secured cash.
- Taught new associates sales tactics and performance improvement techniques.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Developed strategies to increase sales volume and market share.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
Front Desk Clerk
The Empress Hotel
New Orleans, LA
03.2012 - 09.2016
- Welcomed guests and provided exceptional customer service at the front desk.
- Managed reservations and ensured accurate guest information in the system.
- Handled check-ins and check-outs efficiently to maintain smooth operations.
- Assisted guests with inquiries, providing information about hotel amenities and services.
- Processed payments and maintained accurate financial records during shifts.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Resolved guest complaints promptly to enhance overall satisfaction levels.
- Maintained a clean and organized front desk area for a professional appearance.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Answered incoming calls and directed them to the appropriate personnel.
- Updated computer system with current guest information.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Provided information regarding hotel amenities, services, and local attractions.
- Prepared documents related to guest accounts including invoices, reservations.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Verified identification for security purposes prior to issuing room keys.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
High School Diploma -
John Ehret High School
Marrero, LA05.2010
Some College (No Degree) -
Gretna Career College
Gretna, LASkills
- Reservation management
- Customer engagement
- Payment processing
- Patient registration
- EMR system management
- Data verification
- Appointment scheduling
- Record confidentiality
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- File management
- Clerical duties
- Safety and security procedures
- Training and development
Timeline
Patient Access Representative
Ochsner Medical Center
06.2024 - 03.2025
Data Entry Clerk
Westaff Temp Agency
09.2018 - 01.2023
Assistant Sales Manager
Acceptance NOW
11.2016 - 07.2018
Front Desk Clerk
The Empress Hotel
03.2012 - 09.2016
High School Diploma -
John Ehret High School
Some College (No Degree) -
Gretna Career College