Irina Montano
Miami,Florida
Summary
Talented hostess skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Friendly and upbeat in all guest interactions and diplomatic in handling sensitive situations. Works well in fast-paced environments while keeping a positive and approachable demeanor.
Overview
3
3
years of professional experience
Work History
Hostess
Seaspice Brasserie & Lounge
Miami, FL
08.2021 - Current
- Greet guests warmly, inquire about reservations, and guide them to their tables efficiently.
- Handled guest inquiries, special requests, and complaints, resolving issues promptly to ensure customer satisfaction.
- Proven track record in fulfilling the needs of high profile clientele by delivering exceptional costumer service.
- Extensive knowledge of proper VIP protocols, etiquette, and confidentiality.
- Excellent communication and interpersonal skills, with the ability to establish rapport with guests and provide personalized attention.
Reservationist
Seaspice Brasserie & Lounge
Miami, FL
03.2024 - Current
- Handle incoming reservation requests via phone, email, or reservation platforms.
- Monitor availability of tables and schedule reservations to optimize seating capacity and accommodate guest preferences.
- Work closely with sales teams to coordinate group bookings for events such as business meetings, bachelor/bachelorette parties, etc.
- Addressed guest inquiries and concerns promptly and professionally.
Drink Runner
Seaspice Brasserie & Lounge
Miami, FL
02.2022 - Current
- Deliver alcoholic and nonalcoholic beverages to tables promptly and accurately.
- Communicating effectively with servers to prioritize drink orders based on table seating and timing.
- Providing friendly and efficient service to guests when delivering drinks.
- Creating visually appealing drink garnishes that enhanced presentation of cocktails.
- Gained knowledge of different liquors and preparation of cocktails.
Hostess
Komodo
05.2022 - 09.2022
- Warmly welcomed and seated guests promptly, maintaining a professional and hospitable demeanor.
- Managed Reservations using 7rooms, ensuring accurate records and timely updates.
- Addressed guest inquiries, special requests, and concerns promptly and effectively.
Skills
- Customer service
- Hospitality and accommodation
- Multitasking
- Time management
- Bilingual
- Phone etiquette
- Teamwork and collaboration
- High-volume dining
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Reservationist
Seaspice Brasserie & Lounge
03.2024 - Current
Hostess
Komodo
05.2022 - 09.2022
Drink Runner
Seaspice Brasserie & Lounge
02.2022 - Current
Hostess
Seaspice Brasserie & Lounge
08.2021 - Current
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