Iris Amaya
Store Manager
Laurel,MD
Summary
Seasoned Store Manager specializing in management of multiple retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Experience in overseeing all facets of customer-service and back-end operations.
passionate about visual standards and store presentation.
Problem solver with proven team building and management success.
Overview
24
24
years of professional experience
Work History
Store Manager
Rue21
Silver Spring, MD
2022.11 - 2023.10
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed and implemented successful staff incentive programs to motivate employees.
Store Manager
Ardene
Silver Spring, MD
04.2021 - 11.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed multiple locations
- Trained new store managers and helped create bench.
General Manager
Gabe's
Gaithersburg, MD
10.2013 - 03.2020
- Store opening and closing procedures
- Store operations oversight
- Employee supervision and motivation
- Process improvements, Customer service
- Inventory management
- Outstanding communication skills
- Operational budgeting
- Streamlined operational efficiencies by coordinating staff development and succession planning
- Effectively planned long-term business needs while generating guest relations feedback for process improvements
- Established clear performance and goals to meet metrics and revenue. P&L, customer service and customer retention for each retail unit
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Coordinated set up and grand openings within our market
- Help closed certain locations within the area.
Operations Manager
Ulta Cosmetics
Rockville, MD
09.2006 - 10.2013
- To Drive Focus on our daily goals by ensuring that all clients get the best shopping experience
- To assist merchandising manager on planning for major add sets on weekly/by-weeklybasis
- To assist GM, on hiring, recruiting and developing new and existing team members
- To delegate daily goals to the team to achieve loyalty program results.
- To make sure new product and merchandise gets to the floor on a timely manner as requested per corporate.
- To make sure payroll is process and sent out by weekly
- To assist Salon Manager on effectively book appointments for our salon
- To make sure supplies are order on a timely manner for Retail and Salon
- To make sure all corporate communication is act on for both Retail and Salon
- To effectively communicate all loss prevention methods, as well as adhering to all Ulta policies and procedures.
Store Manager
Guess Inc
Bethesda, MD
11.2004 - 09.2006
- To make sure customers were getting exceptional customer service
- To ensure merchandise receipts were properly process within company deadlines
- To make sure payroll matrix was being utilize to come in line with our matrix hours
- To make sure company standards and policies are being utilized to minimize shrink
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Hired, trained and managed team of twenty-three associates, including evaluating performance and enforcing disciplinary actions
- Enforced adherence to policies, standards and security protocols.
Store Manager
Ann Taylor Inc
Kensington, MD
04.2000 - 11.2004
- Provided excellent customer service and experience.
- To maximize and drive sales
- Coaching and developing management team, and associates
- To promote teamwork by creating a positive and rewarding work atmosphere
- To write and execute internal yearly reviews for all associates.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- To receive and account all merchandise shipments
- To ensure all company policies and procedures are followed.
Education
High School Diploma - Business Administration And Management
Springbrook High School
Montgomery College
Skills
- Store Merchandising
- Employee Training
- Customer Service
- Sales Tracking
- Sales Strategies
- Supply Ordering
- Cash Management
- Multitasking and Organization
- Policies and Procedures
- Recruiting and Hiring
Languages
Spanish
Full Professional
Timeline
Store Manager
Rue21
2022.11 - 2023.10
Store Manager
Ardene
04.2021 - 11.2022
General Manager
Gabe's
10.2013 - 03.2020
Operations Manager
Ulta Cosmetics
09.2006 - 10.2013
Store Manager
Guess Inc
11.2004 - 09.2006
Store Manager
Ann Taylor Inc
04.2000 - 11.2004
High School Diploma - Business Administration And Management
Springbrook High School
Montgomery College
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