Iris Bergeron
Administrative Assistant/Manager
Houma,LA
Summary
Dynamic manager with a proven track record at Chateau Creole Apartments, LLC, excelling in team leadership and operations management. Enhanced customer satisfaction through effective communication and conflict resolution, while implementing strategic planning to optimize performance. Skilled in documentation and reporting, fostering a positive work environment and driving team engagement.
Overview
36
36
years of professional experience
Work History
Manager
Chateau Creole Apartments, LLC
02.2008 - 12.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
Personal Assistant
Patterson Real Estate, LLC
01.2001 - 08.2007
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Accomplished project deadlines by assisting with task completion whenever required.
- Used discretion when handling confidential information.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Secretary/Assistant
RE/MAX Good Earth Realty, LLC
06.1990 - 07.1997
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Diploma - Computer Operator - Office/Business Courses
Delta College
Houma, LA 05.2001 -
High School Diploma -
South Terrebonne High School
Bourg, LA 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Customer service
Marketing
Business administration
Policy implementation
Documentation and reporting
Verbal and written communication
Emergency response
Expectation setting
Clear communication
Work prioritization
Inventory management
Competitor research
Teamwork and collaboration
MS office
Multitasking
Positive attitude
Computer skills
Self motivation
Excellent communication
Timeline
Manager
Chateau Creole Apartments, LLC
02.2008 - 12.2025
Diploma - Computer Operator - Office/Business Courses
Delta College
05.2001 -
High School Diploma -
South Terrebonne High School
05.2001 -
Personal Assistant
Patterson Real Estate, LLC
01.2001 - 08.2007
Secretary/Assistant
RE/MAX Good Earth Realty, LLC
06.1990 - 07.1997