Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Iris Dominguez

San Antonio

Summary

Dynamic professional with a proven track record at Gap Factory, excelling in customer relationship management and quality assurance testing. Adept at developing creative solutions and fostering team collaboration, I consistently exceed service goals and enhance customer satisfaction through effective problem-solving and attention to detail. With 25 years of Customer Service.

Overview

16
16
years of professional experience

Work History

CSR, Sales

Gap Factory
San Marcos
05.2016 - 06.2021
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Child Caregiver

Private Care Giver
San Antonio
03.2009 - 05.2016
  • Assisted with meal preparation and clean up after meals.
  • Engaged in conversations with young children to help them develop verbal communication skills.
  • Prepared meals according to dietary requirements and preferences.

Bar Manager

Bar & Grill
Chicago
05.2005 - 03.2009
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.

Education

GED -

Amundsen High School
Chicago, IL
05-2011

Skills

  • Customer relationship management
  • Quality assurance testing
  • Service goal achievement
  • Solutions development
  • Task organization
  • Team collaboration
  • Attention to detail
  • Creative thinking
  • Critical thinking
  • Microsoft outlook
  • Computer proficiency
  • Payment processing
  • Cash handling

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

CSR, Sales

Gap Factory
05.2016 - 06.2021

Child Caregiver

Private Care Giver
03.2009 - 05.2016

Bar Manager

Bar & Grill
05.2005 - 03.2009

GED -

Amundsen High School

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