IRIS GAUTHIER
Catholic Health
Buffalo,USA
19
years of professional experience
Bilingual (English/Spanish) healthcare professional with extensive experience in patient navigation, intake, care coordination, community outreach, relationship building, and healthcare operations. Proven ability to establish and maintain strong relationships with patients, physicians, caregivers, clinical teams, and community partners while providing exceptional customer service. Experienced in patient enrollment, health education, scheduling, electronic health records, and multidisciplinary collaboration. Strong public speaking, communication, leadership, and organizational skills with a passion for serving diverse populations, including older adults and Spanish-speaking communities. Committed to delivering compassionate, patient-centered care consistent with the mission and values of Catholic Health.
Work History
PEC Scheduling Department III
4 Years 8 Months- Coordinate patient scheduling across multiple physician practices while delivering exceptional customer service.
- Collaborate with physicians, nurses, specialists, and multidisciplinary healthcare teams to ensure continuity of care.
- Utilize Epic, eSpaces, Outlook, and Electronic Health Records to manage patient information accurately.
- Train and mentor new employees on scheduling procedures, clinical workflows, and Electronic Health Record systems.
- Travel between multiple practice locations to support providers and improve workflow efficiency.
- Assist patients with appointment coordination, registration, insurance verification, and referrals.
- Communicate effectively with diverse patient populations, including Spanish-speaking patients.
- Maintain confidentiality while adhering to HIPAA standards.
Operator / Intake Support Specialist
8 Months- Conducted detailed client intake interviews in both English and Spanish.
- Delivered exceptional bilingual customer service through high-volume phone and chat communications.
- Scheduled consultations and coordinated appointments.
- Maintained confidential records and documentation.
- Assisted clients with questions while providing compassionate support.
- Prepared, organized, scanned, and managed legal documentation.
Patient Health Navigator
7 Months- Managed an assigned caseload while providing patient-centered care coordination.
- Conducted patient intake interviews, Comprehensive Health Assessments (CHA), and documented findings within the Electronic Health Record.
- Established trusting relationships with patients, caregivers, physicians, and community providers.
- Educated patients regarding healthcare services, available resources, and eligibility requirements.
- Connected patients with community resources to improve health outcomes.
- Collaborated with Care Managers, Social Workers, Health Navigators, and providers to develop individualized care plans.
- Conducted home visits, provider office visits, and community-based assessments.
- Provided culturally sensitive services to diverse populations, including Spanish-speaking clients.
Lead Teacher
13 Years 1 Month- Developed and maintained positive relationships with families, community members, and multidisciplinary teams.
- Coordinated parent meetings and maintained ongoing communication regarding child development.
- Managed documentation, data entry, and reporting requirements.
- Educated families regarding available community resources.
- Implemented individualized learning plans and monitored developmental progress.
- Demonstrated leadership by mentoring classroom staff and coordinating daily operations.
Education
Bachelor of Science - Early Childhood Education, Spanish Concentration
Graduated May 2013
Skills
Epic
EClinicalWorks
ESpaces
Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Electronic Health Records (EHR)
Patient Registration
Appointment Scheduling
Comprehensive Health Assessment (CHA)
PHQ-9 Screening
Medical History Collection
Clinical Documentation
Insurance Verification
Care Coordination
Patient Intake
Community Outreach
Healthcare Navigation
HIPAA Compliance
Database Management
Google Workspace (Docs
Sheets
Slides)
CORE COMPETENCIES
- Fluent in English & Spanish (Written and Spoken)
- Community Outreach & Relationship Building
- Patient Intake & Enrollment
- Care Coordination & Patient Advocacy
- Referral Source Development
- Community Education & Public Presentations
- Customer Service Excellence
- Healthcare Navigation
- Medicare & Medicaid Knowledge
- Pooled Trust Awareness
- Electronic Health Records (Epic, eClinicalWorks, eSpaces)
- Appointment Scheduling
- Health Needs Assessments
- Comprehensive Health Assessment (CHA)
- PHQ-9 Screening
- HIPAA Compliance
- Insurance Verification
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Database Management
- Team Collaboration
- Staff Training & Mentoring
- Independent Problem Solving
PROFESSIONAL DEVELOPMENT
- Catholic Health University
- Leadership Development Program
- 2004–2025
ADDITIONAL QUALIFICATIONS
- Fluent in Spanish (Written and Verbal)
- Valid New York State Driver’s License
- Willing to travel throughout the service area
- Comfortable with community outreach events and public speaking
- Strong interpersonal, communication, and relationship-building skills
- Passionate about serving older adults, families, and underserved communities
Timeline
PEC Scheduling Department III
Catholic Health
12.2021 - CurrentRead More
Operator / Intake Support Specialist
Cellino Law LLP
10.2020 - 06.2021Read More
Patient Health Navigator
Gbuahn
06.2020 - 01.2021Read More
Lead Teacher
Community Action Organization
09.2007 - 10.2020Read More
Buffalo State College
Bachelor of Science from Early Childhood Education, Spanish Concentration
Read More