Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Iris Gonzalez

Customer Service Representative
Phoenix,AZ

Summary

  • Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
  • Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

6
6
years of professional experience

Work History

Warehouse Associate

Amazon
Phoenix, AZ
07.2021 - 02.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Sales Representative

TTEC
Phoenix , AZ
06.2019 - 05.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Sales Representative

Turn Key Solutions
Phoenix, AZ
03.2015 - 11.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

High School Diploma -

Glenview College Preparatory High School
Phoenix, AZ
05.2016

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Call Documentation
  • Interpretation and Translation Services
  • Upbeat and Positive Personality
  • Labeling and Boxing
  • Lifting and Sorting

Languages

English
Spanish

Timeline

Warehouse Associate

Amazon
07.2021 - 02.2022

Sales Representative

TTEC
06.2019 - 05.2021

Sales Representative

Turn Key Solutions
03.2015 - 11.2018

High School Diploma -

Glenview College Preparatory High School

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Iris GonzalezCustomer Service Representative