Iris King
Paragould
Summary
Dynamic professional with extensive experience in customer service and patient care at NEA Baptist Clinic. Proven ability in appointment scheduling and patient charting, ensuring seamless operations. Strong communication and problem-solving skills enhance team collaboration and improve patient satisfaction. Committed to delivering exceptional service and maintaining meticulous records.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Coordinator of Customer Service
NEA Baptist Clinic
Brookland
03.2022 - Current
- Building patients charts, calling patients to remind them of appoints, checking patients in and out, making sure all form are scanned into patients charts, coping documents for patients charts, faxing
- Assisted customers with a warm and professional attitude
- Booked appointments
Physicians Referral Specialist
NEA Baptist Memorial Hospital
Jonesboro
03.2020 - 03.2022
- Sending physical, occupational and speech referrals to where doctors recommend
- Following up on sent referrals making sure patients showed up and they were scheduled in a timely manner
Certified Nursing Assistant
NEA Baptist Memorial Hospital
Jonesboro
05.2019 - 03.2021
- Secretary- Answering the telephones, putting patients charts together, breaking charts down at discharge typing pain patients face sheets
Certified Nursing Assistant
Belle Meade Nursing Home
Paragould
07.2018 - 05.2019
- Elder care in Greene house cottages
- Answered signal lights, bells or intercom systems to determine resident needs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Social Worker
Batesville Health and Rehabilitation
Batesville
08.2013 - 02.2018
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Provided crisis intervention services to individuals in need.
- Offered grief and bereavement counseling to support family members after death of loved ones.
- Coordinated mental health assessments for adults receiving child welfare and prevention services.
Education
High School Diploma -
McClellan High School
Little Rock, AR06-1995
Skills
- Patient charting
- Appointment scheduling
- Referral management
- Document scanning
- Customer service
- Record keeping
- Electronic health records
- Communication skills
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
- Documentation
- Attention to detail
- Performance monitoring
- Payment processing
Accomplishments
- Ordained Minister- Co- Pastor Kingdom Living Ministry
Certification
- Certified Nurse Assitiant
Languages
English
Professional
References
References available upon request.
Timeline
Coordinator of Customer Service
NEA Baptist Clinic
03.2022 - Current
Physicians Referral Specialist
NEA Baptist Memorial Hospital
03.2020 - 03.2022
Certified Nursing Assistant
NEA Baptist Memorial Hospital
05.2019 - 03.2021
Certified Nursing Assistant
Belle Meade Nursing Home
07.2018 - 05.2019
Social Worker
Batesville Health and Rehabilitation
08.2013 - 02.2018
High School Diploma -
McClellan High School