Iris Lee
Queens,NY
Summary
Reliable front desk and customer service professional with experience in multi-line phones, guest support, cash handling, and accurate records. Known for organization, clear communication, and keeping daily operations running smoothly.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Aya Healthcare
Jamaica, New York
07.2021 - 02.2022
- Welcomed customers with a friendly smile and offered assistance at the front desk. and made them feel welcome.
- Assisted guests with directions, questions, and company information
- Answered multi-line phones, routing calls efficiently to appropriate departments to ensure prompt communication.
- Managed incoming calls, taking messages for relevant personnel to facilitate timely responses.
- Maintained reception area, lobby materials, and visitor sign-in logs
- Updated employee contact information in office records
Babysitter
Childcare
Queens, New York
11.2017 - 06.2018
- Supervised children in Childcare homes with attentive, age-appropriate care.
- Supervised children during parent absences.
- Monitored children's safety and well-being to prevent accidents and falls.
- Maintained safe spaces and monitored children during daily activities.
- Organized playtime, reading, and crafts using Childcare activity routines.
- Establishing trust through consistent communication with both parents and kids.
Summer Youth Employee
CVS Pharmacy
Queens, New York
07.2017 - 08.2017
- Assisted customers with inquiries and product selection to ensure satisfaction and informed purchasing.
- Monitored inventory levels and removed expired merchandise to maintain product quality.
- Organized shelves, aisles, and displays to enhance product visibility and customer experience.
Retail Sales Associate Cashier
U.S. Open
Flushing, NY
06.2016 - 09.2016
- Greeted customers and delivered outstanding service to enhance satisfaction
- Assisted U.S. Open guests with merchandise selection and streamlined checkout process for a positive shopping experience
- Counted cash at start and end of each shift to verify accuracy of funds on hand
Education
GED -
George Washington Carver
New York, NY08-2015
Skills
- Multi-line phone systems
- Visitor management
- Visitor log management
- Record management
- Customer service
- Cash handling
- Inventory tracking
Timeline
Front Desk Receptionist
Aya Healthcare
07.2021 - 02.2022
Babysitter
Childcare
11.2017 - 06.2018
Summer Youth Employee
CVS Pharmacy
07.2017 - 08.2017
Retail Sales Associate Cashier
U.S. Open
06.2016 - 09.2016
GED -
George Washington Carver