Iris Ramos Brignoni
Kissimmee
Summary
Results-oriented Medical Office Supervisor with extensive experience at Orlando Health Imaging Center, specializing in staff scheduling and patient chart management. Demonstrated ability to enhance patient care through the implementation of innovative protocols while promoting team collaboration. Acknowledged for strong leadership and problem-solving skills, contributing to operational excellence in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Medical Office Supervisor
Orlando Health Imaging Center
Kissimmee
02.2023 - Current
- Manage the scheduling and assignment of staff members, ensuring adequate coverage for all shifts.
- Implement new protocols and procedures to improve patient care and safety standards.
- Monitor and evaluate employees' performance, providing constructive feedback, and implementing an improvement plan as needed.
- Demonstrate strong leadership skills by effectively managing conflicts among team members.
- Processed payroll information for all medical office personnel using an automated system.
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
Patient Access Coordinator
Orlando Health
Orlando
11.2022 - 02.2023
- Maintained accurate records of patient appointments in computer system.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Instructed patients regarding how to prepare for appointments.
Paraprofessional
Osceola County School District
Kissimmee
08.2018 - 08.2022
- Implement personalized educational, behavioral, and emotional support for students to facilitate positive learning outcomes.
- Provide support to the lead teacher while monitoring students' safety and enforcing rules.
- Responsible for headcount and attendance for 30+ students.
- Communicate student progress, behavior, and concerns to parents.
Merchandising Associate
SeaWorld Parks & Resorts
Orlando
01.2016 - 07.2018
- Provide excellent, prompt, and efficient customer service to guests.
- Assisted in promotion implementations to increase sales and meet department goals.
- Processed cash, check, and credit card transactions with precision.
Education
Associate of Applied Science - Billing And Coding
Central Florida College
Winter Park, FL12-2017
Skills
- Effective problem solving
- Effective communication
- Appointment management
- Team building
- Time management
- Customer service
- Staff scheduling
- Patient chart management
- Problem-solving
- Strong leadership
Languages
Spanish
Native/ Bilingual
Timeline
Medical Office Supervisor
Orlando Health Imaging Center
02.2023 - Current
Patient Access Coordinator
Orlando Health
11.2022 - 02.2023
Paraprofessional
Osceola County School District
08.2018 - 08.2022
Merchandising Associate
SeaWorld Parks & Resorts
01.2016 - 07.2018
Associate of Applied Science - Billing And Coding
Central Florida College