Iris Rodriguez
Denver,Colorado
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Bath & Body Works
09.2020 - Current
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Received and counted money.
- Submitted reports to senior management to aid in business decision-making and planning.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Completed store opening and closing procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
Retail Sales Associate
Victoria's Secret & PINK
05.2019 - 03.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Alameda International Junior/Senior High School
05.2018
Skills
- Bilingual
- Store operations
- Employee Scheduling
- Promotional strategies
- Staff Oversight
- Team member development
- Store maintenance
- Bank Deposits
- Task Delegation
- Staff Training
- Cash Handling
- Inventory Monitoring
- Staff Training and Development
- Customer Service
- Scheduling Coordination
- 70 words tpm
- Excel
- Powerpoint
- Word
Timeline
Key Holder Supervisor
Bath & Body Works
09.2020 - Current
Retail Sales Associate
Victoria's Secret & PINK
05.2019 - 03.2020
High School Diploma -
Alameda International Junior/Senior High School
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