Iris Sanchez
WEST DEPTFORD,NJ
Summary
Dynamic leader with proven team management and customer service excellence at Aldi Supermarket. Elevated service standards by mentoring staff and enhancing customer satisfaction. Demonstrated cash handling expertise and a positive attitude, ensuring operational efficiency and a welcoming environment. Achieved significant improvements in team performance and service quality.
Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.
Knowledgeable [Desired Position] with proven background in leading cashier teams to ensure efficient daily operations. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Aldi Supermarket
04.2016 - Current
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Communicated with customers and team members to solve problems.
- Learned duties for various positions and provided backup at key times.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Manager on Duty
Friendlys Ice Cream
04.2017 - 01.2023
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
High School Diploma -
Vocational School
Sicklerville, NJ07-1998
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Flexible Schedule
- Positive Attitude
- Cash handling expertise
- Cash Register Operation
- Team Management
Languages
Spanish
Native or Bilingual
Timeline
Manager on Duty
Friendlys Ice Cream
04.2017 - 01.2023
Cashier Team Lead
Aldi Supermarket
04.2016 - Current
High School Diploma -
Vocational School
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