Irish Ann Aburido
Pompano Beach
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Teleperformance
04.2024 - Current
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Customer Service
Arise Platform
03.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Resolved concerns with products or services to help with retention and drive sales
Education
Cloud Computing and Virtualization -
Atlantic Technical College
Pompano Beach, FL08.2023
Certified Nursing Assistant -
William Rainey Harper College
Palatine, IL03.2018
Skills
- Troubleshooting and Diagnostics
- Good Technical Support
- Good Call Center Customer Service
- Microsoft Windows and Office
- Technical Support
- Network Troubleshooting
- IT Documentation
- Helpdesk services
- Customer Service
Certification
- CompTIA Network+, 08/23
- CompTIA CCAP, 08/23
- CompTIA A+, 06/07/23
- CompTIA CIOS, 08/23
- CompTIA Cloud+, 08/01/23
- CompTIA ITF, 02/21/23
References
- Cecilia Ramirez - Cloud Professor
754 321-5100 Ext. 493-3044
- Sherron Evans - IT Supervisor
954 865-9597
- Sebastian B. - IT Supervisor
305 680-2035
Timeline
IT Technician
Teleperformance
04.2024 - Current
Customer Service
Arise Platform
03.2022 - 12.2022
Cloud Computing and Virtualization -
Atlantic Technical College
Certified Nursing Assistant -
William Rainey Harper College