Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Irish Ann Aburido

Pompano Beach

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Technician

Teleperformance
04.2024 - Current
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Customer Service

Arise Platform
03.2022 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Resolved concerns with products or services to help with retention and drive sales

Education

Cloud Computing and Virtualization -

Atlantic Technical College
Pompano Beach, FL
08.2023

Certified Nursing Assistant -

William Rainey Harper College
Palatine, IL
03.2018

Skills

  • Troubleshooting and Diagnostics
  • Good Technical Support
  • Good Call Center Customer Service
  • Microsoft Windows and Office
  • Technical Support
  • Network Troubleshooting
  • IT Documentation
  • Helpdesk services
  • Customer Service

Certification

  • CompTIA Network+, 08/23
  • CompTIA CCAP, 08/23
  • CompTIA A+, 06/07/23
  • CompTIA CIOS, 08/23
  • CompTIA Cloud+, 08/01/23
  • CompTIA ITF, 02/21/23

References

  • Cecilia Ramirez - Cloud Professor

754 321-5100 Ext. 493-3044


  • Sherron Evans - IT Supervisor

954 865-9597


  • Sebastian B. - IT Supervisor

305 680-2035

Timeline

IT Technician

Teleperformance
04.2024 - Current

Customer Service

Arise Platform
03.2022 - 12.2022

Cloud Computing and Virtualization -

Atlantic Technical College

Certified Nursing Assistant -

William Rainey Harper College

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Irish Ann Aburido