Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irla Garcia

Gaithersburg,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

Work History

Hostess

Guapos Restaurant
07.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.

Education

Bachelor of Arts - French Language And Literature

UNAN
11.2016

Skills

  • Reservations Management
  • Customer Service
  • Hospitality Service Expertise
  • Payment Processing
  • Active listening
  • Patience and empathy
  • Phone etiquette
  • Adaptability
  • Strong interpersonal skills
  • Effective multitasking

Languages

Spanish
Native or Bilingual
French
Full Professional

Timeline

Hostess

Guapos Restaurant
07.2023 - Current

Bachelor of Arts - French Language And Literature

UNAN
Irla Garcia