Irlena Hawthorne
Richmond,California
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Public Defender's Office
Martinez, CA
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Call Center Representative
Randstaf Staffing At Cardinal Health
San Francisco , CA
03.2020 - 11.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Case Coordinator
St Vincent De Paul Nursing Home
San Fransisco, United States
01.2019 - 12.2020
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Coordinated multiple facets of process without sacrificing performance.
- Discussed cases with clients, [Type] providers and staff.
- Collaborated with departments such as [Type] and [Type] on daily basis to resolve issues.
- Referred families to shelters, legal resources and educational programs.
- Developed monthly schedules and assignments for volunteer staff.
Home Health Nurse
Home Bridge Services
San Fransisco, United States
02.2018 - 12.2019
- Provided physical assessments, medication and chronic disease management to home health patients.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
Health Insurance Agent
Primerica
South Carolina, TN
06.2018 - 08.2019
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Explained features, disadvantages and advantages of [Number] policies to promote insurance sales.
Education
CHW Certificate - Health Education
San Francisco City College
San Francisco, CA11.2022
Associate in Sociology - Sociology And Anthropology
Contra Costa College
San Pablo, CA12.2024
Skills
- Database and Client Management Systems
- Appointment Coordination
- Supply Inventory Control
- HIPAA Compliance
- Appointment Scheduling
- Outbound Calling
- Clerical and Filing Support
- Reminder Calls
- Medical History Documentation
- Patient Outreach and Follow-Up
- Calm and Effective Under Pressure
- Explaining Policy and Procedures
Timeline
Administrative Assistant
Public Defender's Office
01.2022 - Current
Call Center Representative
Randstaf Staffing At Cardinal Health
03.2020 - 11.2021
Case Coordinator
St Vincent De Paul Nursing Home
01.2019 - 12.2020
Health Insurance Agent
Primerica
06.2018 - 08.2019
Home Health Nurse
Home Bridge Services
02.2018 - 12.2019
CHW Certificate - Health Education
San Francisco City College
Associate in Sociology - Sociology And Anthropology
Contra Costa College
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