Adrian Medrano
Hemet,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
JMGPro
Menifee, CA
02.2020 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Science - Kinesiology
College of The Desert
Palm Desert, CASkills
- Scheduling
- Complaint resolution
- Calendaring
- Customer satisfaction measurement
- Multi-line phone talent
- Multi-line telephone operations
- Creative problem solving
- Conflict resolution
- Product sales
- Documentation
- Calm demeanor
- Verbal and written communication
- Multitasking and organization
- Appointment scheduling
- Follow-up skills
- Problem-solving
- Researching
- Filing
- Tracking complaints
- Client relations
- Administrative support
- Office equipment proficiency
- Call center operations
- Customer service
- Assertiveness
- Call management
- Product and service solutions
References
References available upon request.
Timeline
Customer Service Representative
JMGPro
02.2020 - Current
Associate of Science - Kinesiology
College of The Desert