IRMA CARRION
Nashua,NH
Summary
Bilingual (Spanish-English) professional with experience in real estate administration, customer service, and community engagement. Skilled in client intake, scheduling, and CRM systems. Licensed MA Barber with a passion for youth development and professional networking. Known for clear communication, dependability, and a service-oriented approach.
Overview
7
7
years of professional experience
Work History
CosmoProf – Sales Associate /Retail Keyholder
Sally Beauty Holdings Inc.
NASHUA, NH
02.2026 - Current
PROFESSIONAL EXPERIENCE
CosmoProf – Sales Associate / Keyholder
Nashua, NH | February 2026 – Present (6 months)
Provide customer service in hair, skin care, cosmetics, and nails. Build relationships, recommend products, support promotions, process transactions, maintain store presentation, and perform keyholder duties including opening and closing store operations.
ACB Realty Inc.
Braintree, MA
08.2019 - 01.2024
- Managed client intake, MLS listings, and appointment scheduling to ensure a smooth onboarding process and efficient property viewings.
- Conducted thorough background checks, processed payments, and reviewed contracts, ensuring accuracy and compliance with company policies.
- Maintained and updated client data in the CRM system, supporting organized, timely communication and lead tracking.
- Responded to inbound sales inquiries and provided excellent phone support, contributing to increased client engagement and conversion rates.
- Supported real estate sales operations, assisted with meetings and events, and coordinated schedules for agents and clients.
- Partnered with the marketing team on outreach campaigns and promotional efforts, helping to expand brand visibility and attract new clients.
Education
Real Estate Salesperson Course -
New England Real Estate Academy
Rockland, MA01-2024
1,000-Hour Barbering Program - undefined
Massachusetts School of Barbering
Boston, MA01-2019
undefined
Charlestown High School
Boston, MA01-1994
Skills
- Courteous and professional phone etiquette
- Office administration and client intake
- Exceptional customer service and support
- Proficient in MS Word, Excel, and PowerPoint
- Detail-oriented, dependable, and clear communicator
Timeline
CosmoProf – Sales Associate /Retail Keyholder
Sally Beauty Holdings Inc.
02.2026 - Current
ACB Realty Inc.
08.2019 - 01.2024
1,000-Hour Barbering Program - undefined
Massachusetts School of Barbering
undefined
Charlestown High School
Real Estate Salesperson Course -
New England Real Estate Academy
COMMUNITY INVOLVEMENT- TEAM CAPTAIN & LEADER
- Puerto Rican Parade, Team Captain & Leader, Boston, 2022, 2024, 2022: Team Captain – Managed inspections and lineup coordination., 2023: Team Leader – Assisted wheelchair users with accommodations., 2024: Team Leader – Ensured proper parade division assembly.
- ALX Amplify LatinX, Newton, MA, 2024-10, Assembled event swag bags and assisted with guest registration., Registered receipts for LatinX100 supporters and other event contributions upon arrival., Oct 2024: Volunteer with ALX Amplify LatinX, supporting event honoring 100 top Latin Leaders in Boston
ADDITIONAL ACTIVITIES
- In addition, I actively travel to barber and hair shows, participate in local organizations and community forums, and attend programming focused on social change to stay connected, informed, and engaged in meaningful networking opportunities.
- Character Reference Letter – Available Upon Request