Irma Cavazos
Duncanville Tx,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cavazos Logistics LLC
Duncanville, TX
09.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Medical Coding
City College
Moore,Ok09.2002
High School Diploma -
Guthrie Job Corps Center
Guthrie, OK09.2001
Skills
- Interpretation and Translation Services
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Cavazos Logistics LLC
09.2019 - Current
Associate of Science - Medical Coding
City College
High School Diploma -
Guthrie Job Corps Center
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